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RETURNS

We want to make your experience shopping with GOLDEN a positive one. If you change your mind for any reason, we’ll gladly accept an exchange / credit note for any full priced item, subject to the following conditions:

- the item must be returned within 14 days of receipt, together with original proof of purchase. We suggest all items are tried on as soon as they are received to ensure you are able to return the item to us within the stipulated timeframe

- items must be returned in original condition, unworn, unaltered, unwashed and with their tags attached;

- if you received one of our eco market totes with your purchase – this must be returned with the item.

- Gift Cards – Gift Cards cannot be returned and are valid for 3 years from the date of issue.

To return an item, please print the form below and include it with your return items in a TRACKED satchel to :

Returns @ Golden the Label

PO BOX 310 

Narangba Post Office

QLD 4504

 

Upon receipt of the item/s, they will undergo a quality review and once cleared, you will receive a credit voucher for the purchase price (excluding original shipping cost) directly to your provided email address. We endeavour to process these as soon as they are received but please allow up to 5 business days for returns to be processed. You will receive email notification of the status of your return once finalised.

We do not refund initial shipping charges for items returned, other than for faulty items. GOLDEN is not liable for the loss of garments being returned. We recommend using a traceable delivery method, with signature, and taking note of your tracking number.

WHAT IF MY ITEM IS FAULTY?

If you receive an item that is faulty – we are so sorry, sometimes these things happen, we are all human – however, we believe it is how we handle these instances that matter the most! Please follow the returns process above and attach a photo of the fault in the initial email contact. We will meet our obligations under the Australian Consumer Law or similar legislation which may include replacing the item if the stock is available or giving you a refund upon receiving your faulty item back. 

WHAT IF I RECEIVE AN INCORRECT ITEM?

If you have received an item you did not order, please email us hello@goldenthelabel.com.au so we can resolve this for you.

WHAT IF MY ORDER GOES MISSING?

If your order has gone missing, please email us at hello@goldenthelabel.com.au so we can resolve this for you. Often times, Australia Post prefers to speak to the recipient, however we will try our best to liaise with them on your behalf. Please note, due to insurance limitations, if your parcel is deemed lost in transit, we currently reserve the right to process a refund in lieu of shipping a replacement order.

DO I HAVE TO PAY FOR SHIPPING MY RETURN?

Subject to our obligations under the Australian Consumer Law or similar legislation, for any return you will be responsible for shipping and handling charges to return any unwanted items. If the package does not reach us safely we will not be able to complete the refund, we recommend sending via a traceable method for peace of mind and to retain proof of postage until you have received confirmation that your return has been processed.

CAN I EXCHANGE AN ITEM?

We are unable to offer exchanges or swaps for different sizes / items as our stock sells out quite quickly, making this process problematic. Our best solution is to offer store credit vouchers so that you can make a new purchase when we restock. 

 

PLEASE PRINT THE FORM BELOW AND INCLUDE IT WITH YOUR RETURN ITEMS. TO SAVE, RIGHT CLICK & 'SAVE IMAGE'.